Terms of use


  1. Introduction to these Terms of use

These terms of use (together with the documents referred to in it) tells you the terms on which you may make use of our website located at www.vieloco.com (the “Website”), the VieLoco mobile application for mobile phones and tablets made available through app stores (the “App”), and all associated information or content accessible through, or in conjunction with, the Website or App (the “Content”) whether as a guest or a registered user. Use of the Website or the App includes accessing, browsing, or registering to use the Website or App.

These terms of use also apply to any communications between you and us, and software which we make available to you via the App or the Website (the “VieLoco Software”).  References in these terms to “Services” means the Website, the App, the Content, and/or the VieLoco Software.  Your use of, or participation in, certain Services may be subject to additional terms and such terms will either be set out in these terms of use or will be provided to you for your acceptance when you sign up to use such Services.

By clicking on the ‘Agree’ button, you confirm that you accept these terms of use and that you agree to comply with them.  We recommend that you print a copy of this for future reference.

If you do not agree to these terms of use, you must not use the Services, and you must uninstall the VieLoco Software from your devices by following the method appropriate to your particular device.

  1. Information about us

The Website and the App are operated by VieLoco Ltd (hereafter referred to as “we“, “us” or “our”). We are registered in England and Wales as a limited company and have our registered office at 29 Sloane Square, 4 Harrogate House, London, SW1W 8AE, United Kingdom.

  1. Use of Services

You must be at least 13 years to use or register for the Services.  By using the Services you represent and warrant that you are at least 13 years old. You agree not to allow anyone under the age of 13 to access or use the Services from the device(s) you use to access the Services (“Device”).  Other services may have other age requirements which will be notified to you before you use those services.

We do not carry out any criminal background checks on or screen our users in any other way.  When using the Services you assume all risk, including but not limited to all of the risks associated with any online or offline interactions with others. You understand and acknowledge that we cannot guarantee the accuracy of information provided to you by or about other users, and we cannot confirm that any user is who he or she claims to be. You agree to take all necessary precautions when communicating with or meeting individuals through the Services. For more advice on how to stay safe online you may find these sites useful:


As a user of the Services, you agree to the following terms:

  • Account Use. You need to create an account with us to access or use the VieLoco Software or certain features of the App or our Website. The account you hold with us is for your personal use only. You may not authorize anyone else to use that account, and you may not assign or otherwise transfer the account to any other person or entity. You are responsible for keeping your username and password(s) confidential and you agree that we are not responsible for any access to your account that results from the sharing by you or the theft or misappropriation of your username and/or and password.  We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use;
  • Complying with Laws. You agree that you will only use the Services in a manner consistent with these terms of use and any applicable local, state, national and international laws and regulations. If the Services are not legal in the country in which you live, you may not use the Services. The Services may not be used where they are prohibited by law;
  • Reporting Violations. You agree to promptly notify us at help@vieloco.com (i) if you become aware of any violation of these terms of use by others, including but not limited to, other users, and (ii) if you know or suspect that anyone other than you knows your username or password;
  • Providing Information to Us and other Users. You agree that you will not provide inaccurate, misleading or false information to us or to any other user. If information provided to us or another user subsequently becomes inaccurate, misleading or false, you will promptly notify us of such change;
  • No Advertising or Commercial Solicitation. You will not advertise or solicit any user to buy or sell any products or services through the Services. You may not transmit any chain letters, junk or ‘spam’ e-mail to other users. Further, you will not use any information obtained from the Services in order to contact, advertise to, solicit, or sell to any user without that user’s explicit consent in advance; and
  • Content. You acknowledge and agree to abide by our rules relating to the posting of content through the Services that are set out in Section 5 below (Posting Content).
  1. Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of the Services:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Services, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of the Services. When using the Services, you must comply with this Acceptable Use Policy.
  • Our Cookie Policy, which sets out information about the cookies on the Website and the App.
  1. Posting content

Whenever you make use of a feature that allows you to post, upload, publish, transmit, link to, record, or otherwise make available information and content through our Services or to make contact with other users of the Services (which hereafter we will refer to collectively as “posting”), you must comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for, and assume all liability regarding, (i) the Content you contribute to the Services by posting through the Services; and (ii) your interactions with other VieLoco users through the Services.  Details of how we may use information you post which is personal to you are set out in our Privacy Statement.

You warrant that any such contribution does comply with these terms of use and the Acceptable Use Policy, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any Content you post through the Services will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your Content, but you are required to grant us and other users of the Services a limited licence to use, store and copy that Content and to distribute and make it available to third parties. The rights you license to us are described in the Section below entitled Rights you License.

We also have the right to disclose your identity to any third party who is claiming that any Content posted by you through the Services constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any Content posted by you or any other user of the Services.

We have the right to remove any posting you make through the Services if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users through the Services do not represent our views or values.

  1. Accessing the Website and Downloading the App

You may download the App and access the Website free of charge.

To use the Services you should ensure your device meets certain operating and software requirements set out in the applicable App store.

You must ensure you have all necessary rights to access the Services from, and/or download, or use the VieLoco Software to, the Device(s) you use for these acts. You will be assumed to have obtained permission from the owner(s) of the Devices that are controlled, but not owned, by you and to download a copy of the App onto the Devices.  You and they may be charged by your and their service providers for internet access on such Devices.  You accept full responsibility in accordance with these terms for the use of the App or any Service on or in relation to any Device, whether or not it is owned by you

We do not guarantee that our Website or App, or any Content on them, will always be available or be uninterrupted. Access to our Website and the App is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website or our App without notice. We will not be liable to you if for any reason our Services are unavailable at any time or for any period.

You are also responsible for ensuring that all persons who access the Services through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

  1. Rights you license

When you post Content through our Services, you automatically grant, and represent and warrant that you have the right to grant, to us and to other VieLoco users an irrevocable, perpetual, non-exclusive, fully-paid, worldwide licence to use, reproduce, publicly perform, publicly display and distribute such Content, and to prepare derivative works of, or incorporate into other works, such Content, and to grant and authorize sub-licences of the foregoing.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such Content.  To the extent permitted by law, you agree to waive your right to be identified as the author of such Content and your right to object to derogatory treatment of such Content.  You agree to perform all further acts necessary to perfect any of the above rights granted by you to us including the execution of deeds and documents, at our request and cost.

  1. Your Rights to Use the Services

In exchange for you complying with these terms of use and the rights licensed to us, we grant you, at our discretion, a revocable, non-transferable and non-exclusive licence to:

  • access and use the Services; and
  • download or stream a copy of the VieLoco Software and any Content onto your Device. You acknowledge that your use of the Services grants you no rights in or to the Services or any of our intellectual property rights (including copyright, trademarks and patents) other than the right to use the Services in accordance with these terms of use. We do not sell the App, the Website, or VieLoco Software to you.
  1. Personal Information and Communication

Protecting your privacy is very important to us.  Please review our Privacy Policy in order to better understand our commitment to maintaining your privacy as well as our use and disclosure of your information.  You agree to us using your personal information as described in our Privacy Policy.

You acknowledge and agree that internet transmissions are never completely private or secure.  You understand that any messages or information you post through the Services may be read or intercepted by others.

In accordance with our Privacy Policy, we may send you an email message or a notification via the App notifying you of important changes to the Services or offers that may be of interest to you. If you no longer wish to receive such messages, please review your options under our Privacy Policy.

You acknowledge and agree that we may disclose information you provide if required or permitted to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to (a) comply with the law, requests or orders from law enforcement agencies, or any legal process; (b) protect or defend our, or a third party’s, rights; or (c) protect someone’s life, health or safety, such as when harm or violence against any person (including the user) is threatened.


  1. Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Services, and in the material published on them.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Services for your personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of Content on our Services must always be acknowledged.

You must not use any part of the Content on our Services for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Services in breach of these terms of use, your right to use the Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

  1. No reliance on information

The Content on our Services is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the Content on our Services.

Although we make reasonable efforts to update the information on our Services, we make no representations, warranties or guarantees, whether express or implied, that the Content on our Services is accurate, complete or up-to-date.

  1. Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Services or any Content on them, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our Services; or
  • use of or reliance on any Content displayed on our Services.

Please note that we only provide our Services for domestic and private use. You agree not to use our Services for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Services or to your downloading of any Content on them, or on any website linked to it.

  1. Viruses

We do not guarantee that our Services will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our Services. You should use your own virus protection software.

You must not misuse our Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Services, any server on which our Services are stored or any server, computer or database connected to our Services. You must not attack our Services via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.

  1. Linking to our Website

You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Website in any website that is not owned by you.

Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of Content on our Services other than that set out above, please contact info@vieloco.com.

  1. Third party links and resources in our Services

Where our Services contain links to other sites and resources provided by third parties, these links are provided for your information and convenience only.

We have no control over the contents of those sites or resources and the inclusion of any link does not imply that we endorse or accept responsibility for the content on such sites.

Your interaction or dealings with, or participation in promotions of, advertisers or sponsors found on or through the Services (including payment and delivery of related goods or services, any personal information or opt-in contact information voluntarily given to advertisers and sponsors, and any other terms, conditions, warranties or representations associated with such dealings) are solely between you and such advertiser or sponsor. You agree that we will not in any way whatsoever be responsible or liable for any claim, loss or damage of any sort incurred, directly or indirectly, as the result of any such dealings.

  1. Changes to these terms of Use

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

  1. Changes to our Services

We may update our Services from time to time, and may change the Content at any time. However, please note that any of the Content on our Services may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our Services, or any Content on them, will be free from errors or omissions.

  1. Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

  1. Contact us

To raise a complaint about the Services or to report a violation of these terms of use, you can contact us via email on info@vieloco.com.

Thank you for visiting our Website.

Copyright © 2015 VieLoco Ltd. All Rights Reserved. VIELOCO is a registered trade-marks of VieLoco Ltd. Other trade-marks and brands are the property of their respective owners.