Privacy policy

VieLoco Ltd. (hereafter referred to as “we“, “us” or “our”) are committed to protecting and respecting your privacy.

SCOPE OF POLICY

This policy (together with our terms of use as set out at www.vieloco.com/terms-of-use and any additional terms of use incorporated by reference into the terms of use, together our “Terms of Use”) applies to your use of:

  • The VieLoco App mobile application software (“App”), with more information on our website vieloco.com (‘’App Site’’), once you have downloaded or streamed a copy of the App onto your mobile telephone or handheld device (“Device”).
  • Any of the services accessible through the App (“Services”) that are available on the App Site or other sites of ours (“Services Sites”), unless the Terms of Use state that a separate privacy policy applies to a particular Service, in which case that privacy policy only applies.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, the data controller is VieLoco Ltd of 29 Sloane Square, 4 Harrogate House, London, SW1W 8AE, United Kingdom.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information you give us (“Submitted information”): You may give us information about you by filling in forms on the App Site and the Services Sites (together “Our Sites”), or by corresponding with us (for example, by e-mail or chat). This includes information you provide when you register to use the App Site, download or register an App, subscribe to any of our Services, search for an App or Service, make an in-App purchase, share data via an App’s social media functions, enter a competition, promotion or survey, other activities commonly carried out in connection with the app and when you report a problem with an App, our Services, or any of Our Sites. The information you give us may include your name, address, e-mail address and phone number, the Device’s phone number, age, username, password and other registration information, financial and credit card information, personal description and photograph.
  • Information we collect about you and your device. Each time you visit one of Our Sites or use our App we may automatically collect the following information:
    • technical information, including the type of mobile device you use, a unique device identifier (for example, your Device’s IMEI number, the MAC address of the Device’s wireless network interface used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, (“Device Information”);
    • information stored on your Device, including email address, login information, friends list on other social media platform via access token, friends in common on the app, photos, videos or other digital content, check ins, chat messages (“Content Information”);
    • details of your use of our App or your visits to any of Our Sites [including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access (“Log Information”).
  • Location information. We may also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work.
  • Information we receive from other sources (Third Party Information). We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

If you contact us, we may keep a record of that correspondence.

  • Unique application numbers: when you install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.

Cookies

We use cookies to distinguish you from other users of the App, App Site, Appstore or Service Site. This helps us to provide you with a good experience when you use the App or browse any of the sites and also allows us to improve the App and Our Sites. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy, on www.vieloco.com/cookie-policy

Uses made of the information

We use information held about you in the following ways:

  • Submitted Information: for matchmaking and filtering purposes.
  • Device information: for debug user group purposes.
  • Content Information: for matchmaking and filtering purposes.
  • Log information: for debug purposes.
  • Location information: for matchmaking purposes.
  • Third Party information (e.g. via chatrooms): for matchmaking and filtering purposes.

We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with anonymous aggregate information about our users (for example, we may inform them that, for example, 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in London). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Disclosure of your information

We may disclose some or all of the data we collect from you when you download or use the App to the following third parties:

  • Floqr B.V., the developer in the Netherlands, established on James Wattstraat 4
    8912 AR Leeuwarden, in the Netherlands
  • Apple and Apple Store
  • Google analytics

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If VieLoco Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.
  • In order to:
    • enforce or apply our Terms of Use and other agreements or to investigate potential breaches; or
    • protect the rights, property or safety of VieLoco Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be engaged in the fulfilment of your request, order or reservation, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We and our suppliers/contractors will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers hosted by Amazon in Ireland. Any payment transactions carried out by us or our chosen third-party provider of payment processing services] will be encrypted [using Secured Sockets Layer technology or potential alternative encryption technology used. Where we have given you (or where you have chosen) a password that enables you to access certain parts of Our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We may collect and store personal data on your Device using application data caches and browser web storage (including HTML 5) and other technology.

Certain Services include social networking, chat services or forum features: ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@vieloco.com.

Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which the App or the Services are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

Access to information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

The user can change and correct all the personal data when logged in. He is delete the account by choosing ‘delete account’ in the menu in the app.

Changes to privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you [by SMS OR by e-mail OR when you next start the App or log onto one of the Services Sites]. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to VieLoco Ltd, information department, 29 Sloane Square, 4 Harrogate House, London, SW1W 8AE, United Kingdom or info@vieloco.com